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Cardiff Letting Agents

Cardiff letting agents covering South Wales, Hensons Homes are experts in Professional & Student Accommodation, offering an excellent range of quality houses, apartments and flats at competitive rents for you to choose from. Our friendly staff will help you every step of the way in finding your ideal property to rent with the minimum of hassle.

Start your property search with us today and find your perfect home with low fees and no hidden charges. For your peace of mind, all our properties come with safety certificates, protected bonds and up to date inventories.

Feel free to contact us with your requirements or register for property alerts so you don't miss out, our lettings department will keep you updated with the latest properties available, so you can view and reserve the best rental properties first.

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  • Tenants
  • Hensons Tv
  • Guide to Letting
  • Useful Forms
  • Security Bond
  • FAQ's

hensons Tenant Letting Guide

Your first step is to contact our Letting Agents, or register online providing brief details of yourself and about the ideal home you would like to move into, we wil then search our database for suitable rental properties for you to view.


tick Independent inventories, protected bonds for peace of mind.

tick Friendly staff willing to help and explain the small print.

tick Online maintenance service for fast reliable repairs.

Watch Our Important Tips For Renting A Property

Guide to Letting

Six easy steps, making the letting process simply and straight forward, knowing that we are with you every step of the way, helping you find and move in to your ideal home.


Step 1
Contacting Us

You can choose to contact us either by using this website and email us, choosing to phone or you can pop in to our office where our friendly staff will help you find your next home also you can register for free to recieve property alerts and be kept upto date with the latest properties that come onto the market.

Step 2
Finding a Property

Use our property search to find the properties that you are interested in from our website, then contact us so we may arrange a viewing. It is wise to start looking as soon as possible before you wish to move avoiding disappointment, as the nicer properties are viewed and reserved quickly.

Step 3
Reserving Property

Once you have decided on a property, you will need to reserve it by paying a “holding deposit” and completing our tenancy application form. We will then take the property off the market and commence referencing,

Step 4
Reference Checks

For referencing as a minimum we will require you to supply, your residential, employment, and credit status, also we may ask for a personal reference, and sometimes a guarantor. We will use the services of an online independent referencing company which may take up to 5 working days to complete all checks.

Step 5
Tenancy Documents

When we receive your references back and are satisfactory, you will then be able to proceed with the signing the tenancy documents. The first month’s rent and tenancy deposit must be paid either by cash, bankers draft or cheque; the monies must be cleared before you can move in. Your rent will be payable by monthly standing order or if agreed by us or landlord, Bacs from your account.

Step 6
Moving In

The last and exciting step is moving in where a representative of Hensons will meet you at your new home, they will go through the inventory and answer any questions you may have before signing. If the property is not managed by us, the landlord will be responsible for organising the check in with you. Utilities and council tax office will be contacted when you take up occupancy.

Tenants Forms

Please find below the following paperwork that you will need to fill in when taking up a tenancy with us, If you have any queries give us a call, we will be more than happy to explain the small print.

Holding Deposit

A holding deposit is a reciept for reserving a property you have chosen to rent from us which is taken subject to contract, and to satisfactory references. This deposit is partley non-refundable if the applicant subsequently withdraws and where the tenancy goes ahead the deposit is deducted from the monies required for completion before the tenancy commences.

Tenant Application

When we have recieved your holding deposit you will then be required to fill out our tenants applications form per applicant. Please ensure all sections are completed and eligible, so we may procceed with your tenancy application swiftly, we will also require 2 forms of id so that we may perform our necessary reference checks.

Quick Bond Return

When completing our quick bond return applcation, you will be allowing us to return your bond back to you promptly. Please ensure all sections are filled in correctly and handed back to us at your check out appointment, as any errors or disrcepancies found, will mean an delay in returning your bond quickly.

Bank Standing Order

We will require you to complete a standing order form to instruct your bank to transfer a set amount of money on set dates, and this amount cannot be varied by us unlike a direct debit, only the account holder has the authority to change these details. If your tenancy agreement didn't start on the first of the month, then we will take an apportioned amount of rent for your first month and your standing order will still be set up for the first of each month.

Guarantor Agreement

Our guarantor agreement is used for all for tenancies where the tenant doesn't meet our referencing criteria and when a guarantor signs this agreement they are guaranteeing to meet any financial commitements that the tenant fails to meet. This agreement only relates to specifically named tenants, and not the whole tenancy and the guarantor agreement will need to be signed by a UK home owner aged over 25, and witnessed by someone who is not related to the guarantor by birth or marriage.

Tenancy Agreement

Our sample tenancy agreement is for prospective tenants and guarantors to have the chance to read through the tenancy agreement before signing. Whilst the details such as property and rental amount are blank this information will have been given to you on a separate form when you reserved your property with your agency fee. Unless specifically stated all assured shorthold tenancy agreements are joint and several.

Tenants Bonds

Landlords are legally required to safeguard tenants’ deposits under an insured or custodial Government Tenancy Deposit Scheme (TDS). We’re members of Deposit Protection Service (DPS) and all deposits we take on behalf of our landlords are protected in this way at no additional cost.
Legal requirements for deposit protection

When you take a property that is managed by Hensons, we will protect your deposit with the Deposit Protection Service (DPS). By law we are required to protect your deposit with one of three schemes; Tenancy Deposit Solutions Ltd, also known as My Deposits, The Tenancy Deposit Scheme, or the DPS as referred to above.

Please note there are some exceptions; such as if your tenancy is not an assured shorthold tenancy agreement (AST), i.e. a company let or your tenancy started before 6th April 2007. We can provide more details upon request.

Non Managed Properties

If your property is not managed by Hensons, your landlord is still required to protect your deposit, and you will be given details of which scheme they have chosen to use upon signing your contract. You will need to liaise with your landlord and the deposit scheme provider for the release of your deposit.

Deductions from your bond

Your deposit, or bond as it is also known by is held for security against your obligations of your tenancy agreement. More specifically deductions can be made from bond if there are rent arrears, late rent charges are outstanding, utility bills are outstanding or there is damage or missing items from the property.

With the new tenancy deposit protection regulations, any deductions from your bond can either be agreed with yourself, or disputed directly with the scheme provider. Each scheme provider has an independent claims adjudicator, which ensures any deposits are justified, and the amount deducted is reasonable.

Assisting with the return of your bond

As a tenant, you can ensure that your bond is returned promptly and in full. Before we return you bond we will:

  • Check the property for any damage
  • Check the list of items against the inventory and schedule of condition
  • Check the property is clean
  • Check that all utility bills and council tax have been paid

If any of the above are not complete, then we will withhold all, or part of the deposit for the cost of rectifying any of the above problems. Please note that once your tenancy is over, we will not permit you to have keys to sort out any of the problems.

To return your deposit we will need your repayment id number from the (DPS). You will have received this via the post at the start of your tenancy. If you have lost this number please contact the DPS on 0870 707 1707 prior to contacting Hensons.

Your Questions? Answered

Please find below our comprehensive list of most frequently asked questions, with answers regarding that particular topic. Please do not hesitate in contacting us, where we will be most happy to answer any questions not covered here.

What is a holding deposit?and do I get it back?
Holding Deposits - usually one week's rent - can be required when you make an offer on a property. If, for any reason, you decide not to go ahead by an agreed date, the holding deposit or part of it will be retained against administrative costs already incurred. Otherwise it will be off-set against the first rent and full deposit payments. If the landlord decides not to proceed then the holding deposit will be returned. The payment of a holding deposit in no way legally obliges either party to enter into the tenancy.

Do I have to pay fees to Hensons?
There will be certain costs for you to cover, for administration including the preparation of the tenancy agreement and taking up references. Our agency fee for tenants is 25% of the first months rent.

What money will I need in the beginning?
One month's rent in advance and four weeks security deposit (Bond) to be held as a deposit against damage (plus the administrative charges noted above)

What information will I need to supply?
You will need to complete a reference form, which will require the following information: • Addresses for the last 3 years.
• Current landlord/managing agents details.
• Employment details for last 3 years.
• Bank/Building society details.
• Two forms of id. plus photo id.
• Personal reference details.
• Guarantor may be required in certain circumstances.

What are my responsibilities?
These should be clearly set out in your tenancy agreement, which you should read carefully before you sign. If in doubt, ask the agent. There is a duty for professional agents to ensure that anyone relying on them is offered correct advice.

What is a tenancy agreement?
It is a legally binding document between you and the landlord, applicable only to you and the property you are renting that states the amount of rent, the length of the tenancy, your rights and responsibilities. Your agreement will be an Assured Shorthold tenancy under the Housing Act 1988.

How long does it take?
From viewing a property it normally takes seven to ten working days for the referencing to be processed, inventories to be carried out and initial monies to clear.

When will I be allowed to move in?
When our referencing as been approved for you, documentation completed, and your monies cleared. You will then be allowed to move in to your new home on the start date shown in the signed Tenancy Agreement.

How do we arrange to collect the keys ?
Keys for ‘Let Only’ properties must be collected direct from the Landlord. Keys to managed properties are held by Hensons. The summer months can be extremely busy as everyone moves into their new homes. We advise that an appointment to collect keys is made as soon as possible to avoid delays or disappointment.

Who will attend to any issues I may have once I have moved in?
Issues occurring in ‘Let Only’ properties should be reported to the landlord direct. Any problems within Managed properties should be reported to Hensons. We will always endeavor to deal with reports in the fastest possible time to limit any inconvenience to our tenants. Please refer to our maintenance web page for further details.

How do will pay our rent?>
Rent for ‘Let Only’ properties should be paid direct to the landlord by standing order or BAC's if agreed. As the agent we collect the rent on behalf of the landlord for all Managed properties. Rent is due on the 1st of every month and will be collected by standing order or bacs. Payments will clear on the 27th of every month to ensure that the monies have cleared by the 1st. In the event that the direct debit collections bounce a charge of £25.00 will be applied.

How long is a typical let?
Hensons issue either a six month contract or a twelve month contract with a six month break clause.

What happens if I want to stay on or leave early?
Hensons will send out a tenant record update form three months prior to the expiry of the tenancy, which the tenants can complete to enter into negotiations with landlords if they wish to renew the tenancy agreement.

What else do I have to pay for?
The tenant is responsible for the utility bills such as gas, electricity, water and telephone during the course of the tenancy, T.V. licence, etc; and the Council Tax applicable to the property.

What must I do at the end of the tenancy?
Ensure you fulfil your obligations stated in the tenancy agreement to leave the property in the condition it was in at the start, or deductions will be made from your deposit. These will include thorough cleaning of the property and receipt of final bills from all utility companies and local council tax. If you have moved furniture, return it to where you found it at the time of the inventory. Please Note: To assist you with the prompt return of your security deposit, we have provided a Quick Bond Return Form, which you may find in the tenant form section of our website.

How do I get my deposit back?
After an inventory check and condition inspection and provided there are no missing items or damage to the property the deposit monies will be returned according to the timescales under the Tenancy Deposit Scheme in the tenancy agreement. You cannot set your deposit against the last rent payment due.

Who will be holding my deposit?
Deposit monies can be held by either Hensons or the landlord. If the landlord wishes to hold the deposit you will be informed prior to the signing of the tenancy agreement.

In the case that Hensons hold the deposit, the deposit monies will be protected under the governments DPS Deposit Protection Service. Any interest earned will belong to the agent.

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