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Property Management Cardiff & South Wales

Hensons Homes are specialists in the letting and property management of Professional, Student and Commercial property of which we manage a large number of tenanted properties on behalf of private landlords and companies through out Cardiff & South Wales.

We are a forward looking business based on traditional values and always strive to be at the forefront of the property letting market, investing much time and effort in ensuring that we are fully up to date with the ever changing tenancy law, government legislation and market trends.

Call us with no obigation on 029 2215 0896 to find out how much rent you can achieve and let us help you in securing a quality tenant quickly, at the rent valuation agreed.

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  • Landlords
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service-feesLandlords Information

As well as offering the regular management packages we also offer a range of professional services to meet each and any one of your needs, whether it's property management, landlords insurance or just a quick gas check that you need – we can help.


Tick No let-no fee, you only pay for our results.

Tick No costly re-let fees when we manage your property.

Tick Protect your rent with our rent on time guaratee.


We Do Not Charge
our Management fees until we receive the full months rent first from the tenants.

Property Management

As specialists we are fully focused on the priorities and needs of landlords and tenants, with ourselves being experience landlords, we know how to managed your property for optimum performance, whilst ensuring minimum void periods, maximising rental income and legal compliance with the various laws.

Selecting Your Agent
When choosing your letting agent, consider what kind of marketing you will receive from them, do they have a high street presence and what kind of advertising exposure will your property receive. These are critical to finding a suitable tenant at the right rent within the shortest period of time.

Hensons are a member of U.K.A.L.A. (The UK Association of Letting Agents). We have been awarded the LAW Scheme which is run by Local County Councils, also registered with the (DPS) Deposit Protection Service.

Why Managed
Don't want to be on call 24/7, by instructing Hensons to manage your property, we can be your total solution. Many tenants prefer on renting managed properties and are often willing to pay a premium.

You can relax in the knowledge that your property and tenants are in safe hands with us and will take care of the general day to day management and issues such as emergency repairs, collection of rent, deposits and making sure that you comply with all the legal requirements when letting your property.

Your In Safe Hands
Because Hensons are an independent firm, we can offer you a personal service, with attention to detail, whilst maintaining a high standard of competence and professionalism. Our most important consideration is providing you with the best possible service and providing the right tenant for your property.

We never forget that your property is a important asset and can confidently assure you that by instructing us, your asset will be in professional and safe hands.

It can be a minefield when letting out your property, so when you instruct us we will ensure that you will comply with all the various landlords and tenants laws including HMO licensing, making sure all relevant procedures are followed, avoiding high fines or criminal proceeding.

landlords who live overseas we can act on your behalf regarding property rental income as we are registered with HM Revenue.

Rent on Time
You can protect your rental income with rent on time, where your rent will be paid in full on the exact monthly due date you choose regardless of whether your tenant pays or not.

Rent on time allows you to plan your life effectively by guaranteeing your cash flow taking the worry and bother out of owning and letting residential investment property once and for all.

We take the worry out of maintaining your property keeping your investment in good order for future rentals. We have put together a range of trusted local contractors who will carry out all necessary works to a high standard at competitive rates.

Our property management service also offers you routine property inspections that ensure your property is kept in good order throughout the tenancy, thus preventing or reducing maintenance repair costs by us responding in time.

Letting Your Property

We understand that letting your property, can be a worrying experience and with this in mind our most important consideration is providing you the landlord with the best possible service, finding the right tenant for your property in the shortest possible time following six steps.

Step 1
Property Assessment

When advising a landlord on letting we need to take several factors into consideration, these will include location, size, fittings condition and demand in the area. We will visit you at your property and carry out a intail appraisal and if necessary advise you on any areas that may require improvement.

This enables you to ask any questions and discuss any particular concerns you may have, this service is provided free with no obligations to yourself.

Step 2
Exposure Matters
Having maximum exposure is vital for letting out your property quickly, so we achieve this through advertising in local press, publications and other media.

We also have a strong internet presence which lets us reach thousands of potential tenants via leading online property portals.Our main objective is to secure a suitable tenant at the right rent in the shortest period of time avoiding void periods.

Step 3
The Right Tenant

One of the principal functions of our letting agency is the identification and referencing of quality tenants to ensure a smooth tenancy. All viewings will be accompanied by us and will be pro-active with follow ups.

We have found that a good relationship with tenants is the key to a smooth-running tenancy. As property managers this relationship is our job, but it is important that the tenants should feel comfortable in their rental home.

Step 4

When suitable tenants are found Hensons will prepare the tenancy agreement for you and will create an 6 or 12 month Assured Shorthold Tenancy agreement together with any other legal documentation in accordance with current legal legislation.

As your agent we will organise and execute the signing of all documents on your behalf, tenancies other than student lets are signed for six months, unless other wise instructed by yourself .

Step 5
Reference Checks

On your behalf we will take references on every tenant named on the tenancy agreement. Hensons will ensure this vital procedure is carried out thoroughly using an independent online referencing company.This process will include full referencing which will check tenants financial profile, credit and employment history.

To further strengthen your position we may decide to also take a guarantor to reinforce the tenants ability to meet their commitments.

Step 6
Rents & Deposit

Before the tenants takes up occupancy the tenant must pay the first month’s rent and security deposit, we will only then release the keys and set up a standing order for rent payments. The deposit is registered under insured or custodial Government Tenancy Deposit Scheme (TDS).

Hensons are members of Deposit Protection Service (DPS) and all deposits we take on behalf of our landlords are protected in this way at no additional cost.

Service & Fees

At Hensons we know that landlords come in different packages, therefore we offer total flexibility so you can let your property, your way at a budget that suits you. Our fees are competitive and fully transparent which are open to negotiation dependant on the level of service and size of portfolio.

Arrangement Fees
Management Fees
Services Included
Rent Appraisal
Tenant Viewings
Marketing Property
Legal Documents
Security Deposits
Tenancy Renewals
Rent Collection
Safety Certs Arranged
No Re-let Fees
Maintenance Arranged
Payment of bills
Check In/Out
Rent on Time
Fully Managed
1½ Wks Rent
Part Managed
2 Wks Rent
Let Only
3 Wks Rent

Your Questions? Answered

Please find below Hensons comprehensive list of most frequently asked questions, with answers regarding that particular topic. Please do not hesitate in contacting our team who will be most happy to answer any questions not covered here..

How can I let my property quickly?
By giving your property the WOW factor, you will give your property the edge as the best ones will always go first". So to create the WOW factor with good decoration, nice modern furniture, well lit rooms and make sure you clean inside and out. Ensure we have keys and mobile numbers for any current tenants; so that we can arrange a viewing quickly.

How much can I rent my property for?
It depends on the location and overall condition of the property and furniture. Poor location and dated furniture will lower the amount a tenant is prepared to pay. Check similar properties in your area for an idea of what the average person can afford. Don’t forget that people who can afford higher rent often end up buying.

What legal documentation will I need to provide?
Before we can start marketing your property we will require you to provide the following:
  • Energy Performance Certificate.
  • Gas Safety Certificate.
  • Electrical Certificate.
  • HMO license if applicable.
  • Proof of ownership.

Will I need to pay any money in advance?
No not at all, we have a no let fee policy, you only pay us when we have successfully let your property out.

What is an Short hold Tenancy?
Most tenancies will automatically be Assured Short hold Tenancies (ASTs), provided the rent is under £25,000 a year and the property is let to private individuals. Tenancies are usually granted for an initial fixed term of either 6 to 12 months. When the fixed term has expired the landlord is able to regain possession of the property provided he gives two months written notice to the tenant.

Will Hensons managed my HMO. property?

Yes, Hensons specialise in HMO licensing and are able to offer a professional service to all our landlords making sure that you apply with current laws regarding HMO properties.

When a landlord offers a property for rent which is three storeys high (habitable) and with five bedrooms or more or people from two or more households, the landlord is then required to register the HMO with the local council. The license will be granted by the local Authority which will be subject to a fee and the license will last initially for 5 years. The requirements apply to properties which share facilities and do not apply to self contained flats or apartments.

How can I improve my chances of a successful let?
By offering property that closely matches the tenants needs. We question the tenant carefully to provide a concise description of the property type, location and budget available. If one of those factors is missed or over priced, then your chances are lowered. We have an equal interest in your success, as our income is generated from renting your property.

Should I furnish my property?
Yes in part, but before you swap your old sofa for a new one, remember that tenants preferences may not be the same as yours. Low cost, presentable modern furniture is widely available and we can provide general advice on what people are looking for. You also have a legal responsibility for the fire safety standards of furniture, furnishings and the general safety of any electrical or gas appliance provided. We are more than happy to meet with you and discuss your options.

What can I deduct from my tax bill?
Subject to the Tax Office approval, you can claim for 10% of the rent collected against wear and tear, the interest you have paid on a mortgage (but not the repayment), maintenance invoices, gas safety checks, new double glazing, service charges and our management fees.

Can I claim any more against tax?
Possibly. Many landlords have taken small loans or extended their personal mortgages. It may be possible to claim for the interest charged on such loans and personal mortgages.

Hensons are also registered with HM. Customs so we able to deal with all overseas landlords regarding tax associated with their rental income.

Must I inform my insurance company?
You should ensure that you are suitably covered for letting under both your buildings and contents insurance. Failure to inform your insurers may invalidate your policies. We can advise on Landlords Legal Protection, Rent Guarantee Cover and Landlords Contents and Buildings Insurance if required.

Should I inform my mortgage company?
You must inform them that you are letting the property as they may want to impose conditions. If you do not, then you could end up in a situation of not being allowed to let the property and having to compensate your tenants.

Can I guarantee rent payment?
There is a rent guarantee option available, Its a little extra and requires tenants to pass a more rigorous reference check (which may put them off), but this will guarantee the rent is paid on time every time even if the tenants default (subject to terms and conditions).

If you require further information's regarding the services we provide, you may download our landlord brochure from this website or give us a call.

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